SHIPPING POLICY
All orders are processed within 1-5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a further notification when your order has been shipped.
We will contact you by email when ordering to notify you of the day of receipt.
DELIVERY IN FRANCE AND INTERNATIONALLY
In France, shipping costs are free.
In Europe and internationally, the shipping costs for your order will be calculated and displayed at the time of ordering.
Your order may be subject to import duties and taxes, which are incurred once the shipment reaches your destination country. Seconde Vue is not responsible for these charges if they are applied and are your responsibility as the customer.
HOW CAN I CHECK THE STATUS OF MY ORDER?
When your order ships, you will receive an email notification from us that will include a tracking number that you can use to check its status. Please allow 48 hours for tracking information to be available.
If you have not received your order within 15 days of receiving your shipping confirmation email, please contact us at contact@seconde-vue.fr with your name and order number, and we will look into it for you.
REFUNDS, RETURNS AND EXCHANGES
We accept returns up to 15 days after delivery, if the item is unused and in its original condition, and we will refund you the full amount of the order.
In the event that your order arrives damaged, please email us as soon as possible at contact@seconde-vue.fr with your order number and a photo of the item. We will handle these issues on a case-by-case basis, but will do our best to find a satisfactory solution.
If you have any further questions, please do not hesitate to contact us at contact@seconde-vue.fr.
REFUND POLICY
Refund Policy
You have 14 days following receipt of your order to try on your pair and return it to us if it does not suit you.
To return your pair:
- It must not have been worn
- The pair must be returned in its original packaging (pouch, cases, etc.)
Please send us an email indicating your return request to contact@seconde-vue.fr
Refund will be made once the pair has been received and inspected by our opticians within 14 days of receipt.
Returns in France are free.
THE DESIGN
We support brands in developing their eyewear collections based on upcoming trends and our archives.
TECHNICAL DRAWINGS
From designs to the realization of ideas. Technical drawings are a crucial step in the design of eyewear.
PRODUCTION
From design to production. We support you until the finished product. From the first prototype to the launch of production.